Returns and Refunds

Returns & Refunds

A straightforward process when something is not right.

Start with us before sending anything back. We will confirm whether your item is eligible and provide the correct return instructions.

Return eligibility and the five-day request window

Core Time Fitness products are fulfilled by independent U.S.-based suppliers, and their return terms vary. For products eligible for a preference-based return, email coretimefitness@outlook.com within 5 calendar days after delivery. Include your order number, the item, and the reason for the request.

Some products are final sale, non-returnable, or returnable only if defective. A return request is not approved until we confirm that the supplier accepts the return. Eligible merchandise must be unused, unworn, unwashed, undamaged, and in its original packaging with all tags and accessories.

Authorization is required before shipping any return. We will provide the approved return address and instructions. Do not mail returns to our Centerville mailing address; it is not a warehouse. Unauthorized returns may be refused and may not qualify for a refund.

Damaged, defective, or incorrect items

Inspect your order promptly. Report a damaged, defective, or incorrect item within 48 hours after delivery by emailing coretimefitness@outlook.com. Include your order number and clear photographs of the item, packaging, shipping label, and the damage or error. Keep the item and all packaging until we provide instructions.

Approved claims may be resolved with a replacement, exchange, refund, or another appropriate remedy depending on the supplier’s policy and available inventory. This policy does not limit any rights available under applicable law.

How an approved return works

  1. Contact us within the applicable request window and wait for written authorization.
  2. After approval, ship the item to the authorized supplier return address within 7 business days, unless we provide a different deadline.
  3. Use a trackable shipping service and send us the carrier and tracking number. Tracking is required for processing.
  4. Keep your shipping receipt until the return is completed.

Return shipping and original shipping charges

Customers are responsible for return shipping costs on approved preference-based returns. When a return is approved because the supplier sent a damaged, defective, or incorrect item, we will provide the supplier’s authorized remedy and return-shipping instructions.

Original shipping charges are nonrefundable unless the return results from a verified supplier error or a refund is otherwise required by law. We do not charge or deduct a return-shipping amount unless it is disclosed and authorized.

Refunds

Approved refunds are issued to the original payment method after the supplier receives and inspects the return, or after the claim is otherwise approved. Your bank or card issuer may require additional time to post the credit. Exchanges and replacements depend on supplier approval and inventory and are not guaranteed.

Items that cannot be returned

Unless required by law or approved for a verified defect, the following are not eligible for preference-based returns: products identified by the supplier as non-returnable or final sale; used fitness equipment; opened personal-use products; worn, washed, or altered apparel; gift cards; clearance items; personalized or special-order merchandise; and items outside the applicable request or shipping deadline.

If you are unsure whether a product is eligible for a preference-based return, contact us before purchasing at coretimefitness@outlook.com.